Frequently Asked Questions
- What is PaySwift and how does it work?
PaySwift is a next-generation, PCI DSS Level-1 certified payment platform purpose-built for schools, universities, and educational providers.
Through our fully integrated omni-channel payment ecosystem, we seamlessly connect your ERP and student information systems with trusted acquiring banks and Central Bank of the UAE-regulated fintech partners—ensuring secure payment processing and guaranteed settlement of funds. From tuition and admissions to transport, activities, and events, PaySwift centralizes all fee collections in a single unified dashboard, giving institutions real-time visibility, automated reconciliation, and complete operational control.
- What types of payments can I accept with PaySwift?
With PaySwift, you can accept:
- Visa, Mastercard
- Apple Pay
- Pay by Link– Instant, secure payment requests
- Recurring Payments– Automated fees collections
- How secure is PaySwift?
Security is foundational to PaySwift’s offering:
- The platform is PCI DSS certified, designed to support secure payment processing for educational institutions.
- Payment data is handled through encrypted, tokenised channels to minimise risk and protect cardholder information.
- Built for institutional grade operations — so you get enterprise-level security wrapped in a merchant-friendly tool.
- How quickly will I receive settlements and reconciliation?
With PaySwift you benefit from streamlined settlement and reconciliation tailored for school operations:
- Real-time tracking of payments via the Merchant/Institution Dashboard
- Settlement periods, depending on your acquiring bank arrangement, are clarified during onboarding – ideally T+1
- The platform supports reporting that aligns with tuition cycles, batches, and school accounting rhythms.
- What are the fees and pricing?
PaySwift offers a transparent pricing model designed for institutions:
- Processing fees (MDR) apply per transaction.
- Subscription or service-fees may apply depending on your integration model.
- Custom quotes available based on volumes, payment types, and service bundles (e.g., admissions + recurring billing).
- For a detailed quote, fill out the “Get Started” form and PaySwift will reach out.
- What integration and collection options are available?
PaySwift supports flexible integration models:
- Hosted payment pages for quick setup.
- API/SDK for deeper integrations with your student information system (SIS) or ERP.
- Plugins or links that can be embedded in your portal or parent dashboard.
- Support for online, in-school and off-site payment flows.
- What documents and steps are required for onboarding?
To get started, you’ll go through PaySwift’s onboarding process:
- Fill in your details via the “Get Started” page.
- Provide your institutional documentation (license, registration etc).
- Undergo approval & setup — once approved, you can begin collecting payments.
- Support provided for integration, testing and rollout.
- Do I get access to analytics and dashboard reporting?
Yes. PaySwift provides institutional-level analytics and dashboards allowing you to:
- Monitor fee collection in real time.
- See breakdowns by payment type, term, student cohort, channel.
- Export reports for your finance or accounting team.
- What support and service will I receive?
PaySwift offers comprehensive support tailored for educational institutions:
- A dedicated onboarding team to assist with setup and integration.
- Ongoing support for operations, payment issues, refunds or disputes.
- Training resources so your admissions, finance and admin teams can use the platform efficiently.
- How do I get started with PaySwift?
Getting started is simple:
- Visit the “Get Started” page and fill in your details.
- PaySwift will contact you to discuss your institution’s requirements.
- Qualification & approval process begins.
- Once approved, integration and go-live happens — start collecting payments.
